Cartalix is committed to 100% satisfaction and excellent customer service, as it is important to us.

Due to COVID-19 restrictions, returns will not be accepted at this time. 

RETURNS
This includes the following:  Sale Item(s) – Including Item(s) of Final Sale, Discounted Products – Purchased Individually or in Bulk. Items you have already Built, Constructed and or Assembled. Open Boxed Items.

REFUNDS
If a product gets damaged or is faulty upon delivery – we offer 100% store credit/or a full refund. We require proof of damage, or if the product was faulty upon delivery of item(s), (Ex: Pictures and Video.)  A product must be reported within 15 days if it is damaged at delivery.

Discontinued items are final sales and cannot be returned, refunded or exchanged with store credits.

Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.

We do not accept refunds if the customer does not like the product or changes their mind.

If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.

If you fail to pick up your package at your local courier’s office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.

If this happens to you and you still like the product you ordered, you will need to re-order your item of choice and bear the item’s costs. Shipping is still free.

DAMAGED OR DEFECTIVE

If in such an event, your item has been damaged or defective, we are more than willing to help you.

We can do the following: Replace the item – shipping costs are included. Replace the part – including missing parts upon purchase.

• Provide a 100% store credit to the item purchased.
• Refund to the original method of payment.

Cancel My Order

Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.

Please note: The order cannot be cancelled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.

EXCHANGES

We do not exchange any products for whatever reason:

If you change your mind and would like another product similar or different in colour or size to the one you purchased or would like another model of the current purchased product or a different product.

No products will be exchanged.

If your demands meet this requirement, or you would like to get in contact with our Refund Department, refund@cartalix.com

A customer service representative will be in contact with you within 24 hoursof your dispute.